What to Do in Case of Accident or Breakdown
Contact Information
- In case of breakdown - send a WhatsApp message to: +354 782 2222
- Operation hours for breakdown number 07:00 - 21:00
- Any incidents outside of operation hours, please text us through WhatsApp and we'll get back to you as soon as possible.!
- Emergency Authorities: 112
Accidents
In Case of Injuries
Accidents can be distressing, especially if there are injuries involved. Your safety and the safety of others is the top priority.
1. Contact Authorities:
- Immediately dial 112 to report the accident.
- The emergency operator will dispatch an ambulance and police to your location.
- Stay calm and provide clear information about your location and the number of people injured.
2. Post-Incident Actions:
- After the authorities have managed the situation, ensure that all injured parties receive medical attention.
- Contact us as soon as possible. We will assist you in navigating the next steps, including arranging for your vehicle's recovery and any necessary documentation.
In Case of No Injuries (Only Car Damages)
If the accident only involves damages to the vehicle and no injuries, follow these steps:
1. Fill Out Accident Statement:
- Locate the accident statement form in the glovebox of your vehicle.
- Carefully document all details of the accident. This includes the date, time, location, and a description of the damage.
- If another vehicle is involved, collect information such as the other driver's name, contact details, vehicle registration number, and insurance details.
- Our insurance company is VIS. It is sufficient to write "VIS" in the insurance field on the form.
- If you cannot find the form in the glovebox, you can complete the accident statement online at carcrash.is.
2. Assess Vehicle Driveability:
- If the vehicle is not driveable, do not attempt to move it yourself.
- Contact our Whatsapp number at +354 782 2222 for assistance. We will arrange for a tow truck to transport your vehicle to the nearest service center.
Breakdowns
Immediate Actions
Experiencing a breakdown can be inconvenient and stressful. Here’s what to do to get immediate help:
1. Contact Our Breakdown Service:
- As soon as you realize your car has broken down or is experiencing issues, contact our breakdown WhatsApp number at +354 782 2222.
- Provide the operator with details about your location and the nature of the problem. This helps us send the right kind of assistance promptly.
2. Stay with Your Vehicle:
- If it is safe to do so, remain with your vehicle until help arrives.
- If you are in a dangerous location (e.g., on a highway), ensure you and your passengers move to a safe spot away from traffic.
Assistance Provided
We have a network of mechanics and tow services around the country ready to assist you:
1. On-Site Repairs:
- For minor issues, our mechanics may be able to perform repairs on-site, allowing you to continue your journey as soon as possible.
2. Towing Services:
- If the issue cannot be resolved on-site, we will arrange for your vehicle to be towed to the nearest service center for further inspection and repair.
Costs and Responsibilities
While we strive to provide the best possible service, please be aware of the following:
- If the breakdown or failure is due to the customer's carelessness or neglect, and the customer does not have the appropriate protection or coverage, they may be responsible for the costs associated with roadside assistance.
- Examples of carelessness might include running out of fuel, losing keys, or damage due to improper use of the vehicle.
We aim to ensure you receive the help you need swiftly and efficiently while ensuring transparency about any potential costs involved.