Refund for Roadside Assistance (24 Road Assistance)
If you needed help from 24 Road Assistance during your rental, you paid them directly at the time of service. In some cases you can get that payment refunded. Here's when, and how to apply.
When can I get a refund?
You may be entitled to a refund if:
- your protection package covers roadside assistance, or
- the problem was caused by a mechanical malfunction of the rental car.
If the problem was caused by the driver – for example the wrong fuel, a lost key or a flat battery from leaving the lights on – and roadside assistance isn't included in your protection, the service is not refunded.
How it works
- You pay 24 Road Assistance directly at the time of service. This applies in all cases, even if your protection covers roadside assistance.
- You send us your documents (see below).
- SIXT reviews your case. If you are covered, we confirm this to 24 Road Assistance.
- 24 Road Assistance issues the refund to you.
How to apply
Use the online refund form – you can upload your receipt there. If you can't use it, send an email to cs@sixt.is with the subject "Roadside assistance refund – [your rental agreement number]" and include:
- Rental agreement number and the car's license plate
- Your name, email and phone number
- Date and place of the service
- What service you received – for example towing, jump start, tire change or fuel delivery
- A short description of what happened and why you think you are entitled to a refund
- The receipt(s) from 24 Road Assistance and any related documents or photos
Good to know
- 24 Road Assistance is an independent service provider. Its services, fees and refunds follow its own procedures.
- Read more about roadside assistance in What to do in case of an accident or breakdown.